Refund & Cancellation Policy
Rules applying when a paid SettleSmart Career service is cancelled.
Free and paid services
No refund is due for services provided without charge. For a paid consultation or service, the price, scope and delivery terms presented at purchase form part of this policy.
Cancellation requests
Cancellation requests must be sent to info@settlesmartworks.com with the purchaser's name, service and booking reference. Requests received before work begins or within a stated cancellation window will be assessed promptly.
Refund eligibility
Where no work has begun, an eligible payment may be refunded to the original payment method, less unavoidable payment-provider charges where lawful. Once a consultation has occurred, a report or customised deliverable has been supplied, or substantial work has begun, fees are normally non-refundable except where the service was not supplied as agreed or applicable law requires otherwise.
Rescheduling and processing
We will reasonably support consultation rescheduling when notice is provided. Approved refunds are submitted promptly, but bank or payment-provider processing times are outside our control. Nothing in this policy limits mandatory consumer rights.
Contact
Questions about this policy may be sent to info@settlesmartworks.com.